I lost my laptop. What should I do?
Once you call into NPC's 24/7 customer support center, will flag the notebook as being lost or stolen so the notebook's built-in technology will automatically destroy the data and wipe out the drive on the notebook. You will then be offered a replacement unit within 48 hours of the call, with all of your data and preferences restored on a new notebook.

How long is the lease?
It is a 36-month. At the end you can purchase your laptop for a nominal price.

How the backup works?
Whenever you are online, a complete image of your laptop's hard disk is securely sent to a data warehouse. Lose your computer? It will be remotely wiped and a new laptop sent to you in two business days — with everything on the computer, right down to the placement of the icons on your desktop screen, exactly how you last saw them. And while you are waiting, you can access the contents of your entire C: drive online via a secure server.

What support do you have?
Unlimited 24 / 7 / 365. Moreover, No Panic Computing will act like concierge IT staff, configuring the laptop for security, and monitoring it remotely for any performance problems.

I forgot my laptop in the office. Can I access my files from home?
Yes. You can securely access your data from any Web browser when you are away from the machine.

Is your service tested?
The NPC spent two years testing out the concept of notebooks as a service, and came up with an offering where data is secured, managed and backed up regularly, with 24 x7 support. This support is a crucial aspect the offering,